Returns Policy
Need help with an exchange or a return? If so, we got you. Take a gander at the 411 below. If you still need help, please contact us at Howdy@ShopTWT.com.
- Must be exchanged or returned within 45 days from date of delivery.
- To be accepted, returns & exchanges must be unworn, unwashed and in the same condition that you received it.
- Only regular-priced items may be refunded (excluding special promotions). Sale collection items are not eligible for refund. Items from the sale collection may be exchanged for a different size if available, or they may be returned for store credit.
- Exchanges & returns are only offered for domestic orders.
- We require order #, receipt or proof of purchase to process exchanges & returns.
HOW TO EXCHANGE / RETURN:
- Go to our return form and enter your order number and the email address or phone number used on your order.
- Follow steps of return form until completed.
- Pack items in a secure package or reuse ours.
- Make sure all of the returned items are in the box with the invoice.
- Download and print the shipping label that is emailed to you once your form is submitted.
- Go to your local United States Post Office or schedule a USPS pickup to ship the package.
- You will receive a confirmation email as soon as the item is processed. Please allow 2-3 business days once the item is received to process your exchange or refund.
Exchanges:
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We are happy to offer 100% free shipping both ways on domestic exchanges.
- Exchanges must be made for items of the same or lesser value.
Returns for Store Credit:
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We are happy to offer 100% free shipping both ways on domestic exchanges for store credit.
- Store credit will be given based on the value of the order placed.
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Store credit will be given by a digital gift card code that will only be valid for online purchases at ShopTWT.com.
- As a thanks for continuing to shop with us, an additional 10% credit will be applied to your gift card code.
Returns for Refund:
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For returns for refund, we will provide the shipping label to return the product for a flat rate of $7.00 which will cover shipping and handling charges.
- Refunds will be applied to the original method of payment upon receipt and confirmation of the product's returned condition.
Processing & Shipping:
- We process and ship items in the order that we receive them between 8 am - 5 pm CST Monday - Friday.
- Please allow up to 4 business days for processing of orders to be completed.
- Exchanges, returns for store credit, and/or returns for refund will not be processed until products have been received by our warehouse and the product's returned condition has been confirmed.
Returns & Exchanges in Person:
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If you want to return a product on your own, you are more than welcome to drop by our warehouse or Frisco Flagship Store and return or exchange in person.
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Please contact Howdy@ShopTWT.com to get the process started.
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We cannot guarantee that the product you'd like to exchange for will be in stock or reprinted. We recommend contacting our customer service team at Howdy@ShopTWT.com to check.
Ready to start your return? Click here.
Tumbleweed TexStyles
210 South Freeway
Fort Worth, TX 76104