Need help with an exchange or a return? If so, we got you. Take a gander at the 411 below. If you still need help, please contact us at Howdy@ShopTWT.com.
- Items purchased this holiday season are eligible for our extended holiday return & exchange window, available through January 20th.
- To be accepted, returns & exchanges must be unworn, unwashed and in the same condition that you received it.
- For regular-priced items returned on or before January 20th, a refund to payment method, store credit, or exchange may be issued. Sale collection items are not eligible for refund but may be exchanged for a different size or returned for store credit.
- Exchanges & returns are only offered for domestic orders.
- We require order #, receipt or proof of purchase to process exchanges & returns.
HOW TO EXCHANGE / RETURN:
- Go to our return form and enter your order number and the email address or phone number used on your order.
- Follow steps of return form until completed.
- Pack items in a secure package or reuse ours.
- Make sure all of the returned items are in the box or bag with the invoice.
- Download and print the shipping label that is emailed to you once your form is submitted.
- Go to your local United States Post Office or schedule a USPS pickup to ship the package.
- You will receive a confirmation email as soon as the item is processed. Please allow 2-3 business days once the item is received to process your exchange or refund.
- We are happy to offer 100% free shipping both ways on domestic exchanges.
- Exchanges must be made for items of the same or lesser value.
Returns for Store Credit:
- We are happy to offer 100% free shipping both ways on domestic exchanges for store credit.
- Store credit will be given based on the value of the order placed.
- Store credit will be given by a digital gift card code that will only be valid for online purchases at ShopTWT.com.
- As a thanks for continuing to shop with us, an additional 10% credit will be applied to your gift card code.
Returns for Refund:
- For returns for refund, we will provide the shipping label to return the product for a flat rate of $7.00 which will cover shipping and handling charges.
- Refunds will be applied to the original method of payment upon receipt and confirmation of the product's returned condition.
Processing & Shipping:
- We process and ship items in the order that we receive them between 8 am - 5 pm CST Monday - Friday.
- Please allow up to 4 business days for processing of orders to be completed.
- Exchanges, returns for store credit, and/or returns for refund will not be processed until products have been received by our warehouse and the product's returned condition has been confirmed.
Returns & Exchanges in Person:
- If you want to return a product on your own, you are more than welcome to drop by our warehouse or Frisco Flagship Store and return or exchange in person.
- Please contact Howdy@ShopTWT.com to get the process started.
- We cannot guarantee that the product you'd like to exchange for will be in stock or reprinted. We recommend contacting our customer service team at Howdy@ShopTWT.com to check.
Ready to start your return? Click here.
210 South Freeway
Fort Worth, TX 76104