FAQs

What is Print on Demand or PoD? 

• All of our products are designed, printed, and shipped right here in Texas. The blank garments are sourced from multiple locations, but almost all of them are made in the USA or Latin America. We value quality production and healthy work conditions. We do everything we can to produce our products locally, and we love helping our economy through other small family businesses like ours.

• Our t-shirts are a unisex fit and run true to size. Ladies wanting a more fitted look might consider going down one size.
• For more detailed information, check out our sizing chart here.

• We do offer custom projects on a large scale, case by case basis. Unfortunately, we are unable to accommodate smaller projects for things like little league teams, class t-shirts, or family reunions. You can learn more about our custom work here. 

ORDERING

• We ship to street addresses, PO boxes, and military APO addresses.
• We offer domestic shipping to all 50 states as well as international shipping to over 190 countries.

• Orders typically ship out 1-2 business days after being placed. Please allow up to 5 business days during periods of high volume, such as during a sale, promotion, or the holiday season.  

• Ground Advantage and Priority shipments take approximately 1-2 business days to ship within the DFW area and 2-3 business days to ship anywhere else in Texas. Please allow 3-4 business days for domestic orders shipped outside of Texas. Priority Express shipments ship out the same or next business day and usually arrive within 1 business day.  

• Once your order is shipped, you will receive a shipping confirmation email with tracking information. If you’re unable to find it, check your spam and promotions folders to make sure it didn’t end up there.

• Our team works hard to get orders processed as quickly as possible, so we unfortunately can’t guarantee that we can make any changes or cancellations. However, if you have not received your shipping confirmation yet, please email us at Howdy@ShopTWT.com as soon as you can, and we’ll do our best to help.
  

• The $75+ free shipping offer will automatically apply to your order at checkout when your subtotal before taxes and shipping and after all discounts have been applied is $75 or more. Only domestic orders apply. If your subtotal fits this description and it’s still not working for you, please reach out to us at Howdy@ShopTWT.com.

• Yes we do! You can find our wholesale website here. Be sure to request an account to get Tumbleweed TexStyles in your store soon.

• Yes! You can find more information about our Frisco Flagship Store here. If you’re local or traveling through Frisco, be sure to stop by!

• Yes, we are happy to offer free in-store pickup at our Frisco Flagship Store. Orders are typically ready within 2 hours during normal business hours. All items being purchased must be available in store for the order to be eligible for in-store pickup.

This is a gift - will pricing be on the packing slip?

• No! Our price-free packing slips take the worry out of online orders when shipping straight to loved ones.

DISCOUNTS

Do you offer military or teacher discounts? 

• We are glad to offer military, first responder, healthcare, and teacher discounts. From our community to our country, we're grateful for your service. Click here to verify your military, first responder, or healthcare discount, and here to verify your teacher discount. 

DELIVERY

• Please allow up to 48 hours for USPS to initially update your tracking status. Once it’s on its way, the tracking should update daily to show your package’s progress.

• When this occurs, we recommend first double-checking your shipping address to make sure it’s correct. If it is, the next steps would be to check around the front of your residence as well as with any neighbors and/or front office (if it’s an apartment complex). Also check with anyone else in your residence who may have received your package on your behalf. If your order still doesn’t turn up, contact us at Howdy@ShopTWT.com, and we’ll take it from there!

RETURNS & EXCHANGES

• You can see our full exchange/return policy here and then head over to the exchange/return form to submit your request - all you’ll need is your order number and the email address or phone number used on the order, and the form will walk you through the rest of the process.

• Absolutely! Email us at Howdy@ShopTWT.com with the purchaser’s name and order number (if you don’t have the order number, the purchaser’s email address will help us track it down). We can then find the original order and get you taken care of. We are able to exchange and return for store credit for the gift recipient, but returns for refund can only be issued to the original purchaser.

• Please allow 1-3 business days for your exchange or return to be processed by our team once it arrives at the warehouse. For returns for refund on a credit card, please give at least 3-5 business days after the refund is processed by us for the refund to appear on your credit card statement (this process can take up to 10-14 business days depending on your bank or card carrier).

• No, gift cards are non-returnable and non-refundable.

• We’re so sorry to hear there was an issue with your order, and we’d love to make it right! Please email our Customer Service team directly at Howdy@ShopTWT.com. They’ll get you taken care of as soon as possible!

STILL NEED HELP?

• Frisco Flagship Store: +1 (469) 591-1836
• Wholesale inquiries/issues: Howdy@TWTwholesale.com
• Careers: Jobs@TumbleweedTexstyles.com
• Customer Service: Howdy@ShopTWT.com

If you have additional questions, please email us at Howdy@ShopTWT.com, and we will get back to you as soon as we can!